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Make the Connection: Improve Your Communication at Work And at Home
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List Price:
$22.95
Global Home Business Price:
$15.61
Your Savings: $ 7.34 ( 32% )
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Availability: Usually ships in 24 hours
Manufacturer: Rutgers University Press
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Average Customer Rating:  
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Binding: Hardcover
Dewey Decimal Number: 650.13
EAN: 9780813536521
ISBN: 0813536529
Label: Rutgers University Press
Manufacturer: Rutgers University Press
Number Of Items: 1
Number Of Pages: 231
Publication Date: 2005-11-25
Publisher: Rutgers University Press
Studio: Rutgers University Press
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Editorial Reviews:
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In this collection of compelling and practical essays, Emmy Award-winning broadcaster, newspaper columnist, and motivational speaker Steve Adubato shares concrete tips and tools that will help you connect more effectively at work, at home, under pressure, in leadership roles, and in high-tech environments. From avoiding unnecessary arguments with your spouse to coaching a valuable, yet difficult employee, Adubato's essays delve into the key factors that motivate people to act and respond the way that they do. You will find answers to some of the most common questions about public speaking as well as advice on overcoming its anxieties. Whether the forum is a PTA meeting or a large professional function, essays explore topics such as: Why even practiced speakers sometimes experience stage fright; How to keep your audience awake and interested in what you are saying. You will learn essential skills for interacting in the workplace, including: How to negotiate a good deal and still be honest and straight; How to keep team projects from falling apart; How to conduct yourself in confrontational situations, such as receiving a public insult. Drawing on examples set by public figures, including Bill Clinton, Rudy Giuliani, Mario Cuomo, Martha Stewart, Jack Welch, Joe Torre, and many others, Adubato addresses the unique communication challenges that those in leadership positions face. Essays examine: What ordinary people can learn from leaders in high-profile positions; Why so many leaders have difficulty taking responsibility and apologizing for their actions. As technology continues to provide opportunities for quicker and more visual communication, Adubato also lets you know when hi-tech bells and whistles get in the way of making a more personal and human connection. For instance Why do we hide behind email messages when we have something very difficult to say? and How does communication deteriorate when cell phones, faxes, and e-mail are all competing for our attention? Finally, Adubato reminds us that communicating at home is no less important or any less difficult than communicating in public or at work. From contemporary challenges to age-old questions, essays explore: How you can more effectively talk with your kids about war and terrorism; What forms of persuasion are more effective than nagging. Filled with timely examples and practical suggestions, Make the Connection is a must-read for everyone looking to improve their professional and personal relationships.
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Spotlight customer reviews:
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Customer Rating:
Summary: Many Helpful Ideas
Comment: Make The Connection is a collection of writings by columnist, TV personality and communication coach Steve Adubato. It was full of concrete ideas for improving one's communication skills, with a special emphasis on public speaking and leadership. The case studies of high profile personalities such as Martha Stewart and George Steinbrenner were particularly interesting. The author also has a good grasp of issues specific to customer service.
It was inspiring to read about the author's own communication mistakes, and how he corrected them.
Adubato makes suggestions for further reading throughout the book. It would have been nice to have a list of these books in one place in the back matter. In the chapter "Mailbag", which consists of reader responses to earlier columns, it would have been useful to have the page number of the original column referenced.
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